Axis Systems - Service Level Agreements

Comprehensive SLA Coverage

Our Service Level Agreements ensure you receive the highest quality of service with guaranteed response times, uptime commitments, and comprehensive support coverage.

Uptime Guarantee

99.9% uptime guarantee for your critical business systems.

Performance Metrics

Guaranteed performance benchmarks for all services.

Dedicated Account

Personalized account management for your business needs.

Service Level Tiers

Standard SLA

Best for small to medium businesses with standard support needs.

Business hours support (9 AM - 6 PM)
4-hour response time
99.5% uptime guarantee
Monthly reporting

Professional SLA

Ideal for growing businesses requiring enhanced support.

Extended support (7 AM - 10 PM)
2-hour response time
99.9% uptime guarantee
Weekly reporting

Enterprise SLA

Complete coverage for mission-critical operations.

24/7 premium support
30-minute response time
99.99% uptime guarantee
Real-time monitoring & reporting

Need Custom SLA?

Our team can create a custom SLA tailored to your specific business requirements.

Discuss Your Needs

SLA Benefits

Guaranteed Performance
Priority Support
Proactive Monitoring
Regular Reporting

Service Level Agreements